Senior Director / Director, Outside Charter Sales & Operations
Aug 2019 – Present
First Student · Chicago, IL
- Led and scaled the charter division of North America's largest school bus service provider, operating across K-12 districts, government agencies, and private-sector clients in the U.S. and Canada.
- Led a 100+ person cross-functional organization spanning outside sales and contact center operations across the U.S. and Canada; drove 10–20% revenue growth while navigating a complex stakeholder landscape.
- Exceeded annual revenue quota in 3 of the last 5 years; deployed CRM and marketing automation to optimize sales workflow, forecasting, and territory performance.
- Directed contact center transformation from in-office to fully virtual, improving operational agility and talent retention.
- Managed contract administration and RFP processes across government, municipal, and private-sector accounts.
- Developed and managed adjacent revenue streams beyond core student transportation, including private events, corporate clients, and government agency business.
General Manager
Jul 2018 – Aug 2019
Buster (Global Charter Services / BusBank / FestDrive) · Chicago, IL
- Owned P&L and full commercial operations for North America's largest verified charter network; maintained 100% revenue quota through a complex corporate transition and platform merger.
- Ran territory planning, opportunity management, quota setting, and compensation design; guided technical teams through consolidation of multiple platforms into a single scalable product.
Managing Director
Jan 2014 – Jun 2018
The BusBank · Greater Chicago Area
- Built and scaled a profitable charter marketplace from an early-stage company to $27M+ in annual bookings.
- Designed and launched full commercial infrastructure from scratch: implemented SugarCRM + HubSpot, rebuilt web architecture, and created vendor marketplace and portal systems — resulting in a 35% increase in net ordinary income.
- Personally ran sales while building the team; scaled to 1,500+ vendor partners facilitating $100M+ in trips over the company's lifetime, including enterprise event contracts for Coachella, Burning Man, and Pemberton Music Festival (99K+ attendees).
- Built a digital acquisition strategy that drove 20%+ annual organic traffic growth; cut lead acquisition costs by 20% through a managed PPC program.
- Established a centralized vendor selection and purchasing framework, boosting net margins by 5%.
Marketing & Operations Director
Oct 2010 – Jan 2014
The BusBank · Greater Chicago Area
- Early operator across sales, marketing, and operations as the company found product-market fit and began scaling; laid the digital and operational groundwork that enabled Managing Director-era growth.
Sales Center Supervisor
Jun 2008 – Nov 2010
The BusBank · Greater Chicago Area
- Managed an inbound/outbound sales team of up to 40 reps; led the team through a Chapter 11 restructuring while protecting core revenue, vendor relationships, and key accounts.